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Continuity of Operations: New Considerations

Historically, a Continuity of Operations Plan (COOP) has relied on small alternate work sites, such as an alternate operations center or command center. Our primary offices do not work as well as...

Technology Refresh

Technology Refreshment and Managed Services

Many of us have had the privilege of watching the amazing changes in communications and information technology over the past several years; so many new networks and services have come to...

Managed Services

Managed IT Services With a Federal Agency's Ticketing System

Many organizations today are receiving the benefits of managed IT services. A managed services contractor offers the benefits of the experienced staff and mature operations practices which are...

Plan-Do-Check-Act

The Rollout: Bringing Technology Improvements to our Customer

Many of us of have seen the classic technology lifecycle:

Design - Build - Support

For larger customers, the rollout is essential to the Build part of the cycle. In the...