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Outstanding Customer Service

The Customer Experience Is Key

For years, companies have focused on customer service and all the things they can do to improve service levels. However, we need to keep in mind that customer service is just one part of the...

Managed Services

Managed IT Services With a Federal Agency's Ticketing System

Many organizations today are receiving the benefits of managed IT services. A managed services contractor offers the benefits of the experienced staff and mature operations practices which are...

Wireless Screen Sharing

Wireless Network Performance is Critical as Users Move from Home to Work

Some of the most innovative technology advancements of the past decade is due to the improvement of Wireless Network Performance. The availability of various networks and our growing expectation...

Hacker

Malware, Spyware, Trojans, Ransomware – OH MY! Are you protected?

Did you know October is Cyber Security Awareness month? We live in a connected world: computers, phones, tablets, watches, you name it. Don’t push security to the bottom of the list.

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Plan-Do-Check-Act

The Rollout: Bringing Technology Improvements to our Customer

Many of us of have seen the classic technology lifecycle:

Design - Build - Support

For larger customers, the rollout is essential to the Build part of the cycle. In the...

Clearpass

Exponential Change and Cyber Security

As the world moves to optimize the multiple networks that connect our lives, it becomes increasingly important to evaluate and adapt to the changing environment that we operate in. There is an...

AI_edited

Artificial Intelligence – Dream or Reality?

What comes to mind when you hear about Artificial Intelligence (AI)? For many, it is actor Will Smith battling against the machines in the movie adaptation of Isaac Asimov’s I, Robot. In the...

Sustainability

5 Considerations Before Your Next AV Upgrade

When thinking about deploying or upgrading your videoconferencing, collaboration, or presentation technology, what are the most important factors to consider before you start your search for the...