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Enterprise Information Systems and Support

Vision’s Enterprise Information Systems and Support improves the quality of services and enables successful business outcomes. We promote efficiencies, reducing the number of technology companies to manage and providing economies of scale, cost-avoidance, and reductions in total cost of ownership.

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We focus on leveraging IT across the enterprise to streamline and standardize processes and services. When implementing changes, we provide effective communications and organizational change management to ensure successful adoption.

ITIL Implementation

Vision brings the benefits of ITIL to its customers by focusing on consistency in technical processes, modernization, and in operations.

Cohesive best practices to:

  • Improve Processes
  • Prioritize and Manage Service Improvement
  • Enhance Continual Service Improvements (CSI)
  • Increase Productivity
  • Reduce Lifecycle Cost
  • Cost and Performance Transparency
  • Increase Customer Satisfaction

IT Operations & Maintenance

The Vision team brings management experience, IT infrastructure knowledge, reach-back and surge abilities to support both current and future mission-critical operations and needs.

  • Project and IT Service Management (PMI and industry frameworks)
  • Customer Experience (Helpdesk Support Tiers 1,2,3)
  • IT Maintenance - System/Software Administration and Sustainment
  • Engineering Life Cycle Support
  • Logistics and Asset Management Support
  • System/Software Migration and Consolidation
  • Field/Remote, On-site and Managed Services
  • Continuity of Operations/Backup/Surge Support
  • Enterprise and Infrastructure Risk Management

Data Management and Analytics

Vision brings many years of expertise to the work of analyzing, managing, and updating data and data structures. We provide insightful reporting to promote a good understanding of operational efficiencies. We recommend and implement changes to data structures, data organization, and the overall system or network as appropriate to ensure peak performance.

  • Database/Storage Solutions and Services
  • Big Data Analytics
  • Business Process Improvement/Intelligence
  • ITSM Performance
  • Knowledge Management/Dashboards
  • Operational Efficiency
  • Performance Analysis and Tuning

Applications Sustainment and Support

Vision’s support extends to maintaining the effectiveness of our existing applications to preserve your investment while at the same time providing good service to the user community.

  • Software Development and Integration
  • Performance Monitoring and Log Analyses
  • Cloud Migration and Virtualization
  • Web and SharePoint Design and Integration

IT Modernization, Sustainment and Technology Refresh

Vision provides IT modernization, sustainment, and technology refresh across our customers’ enterprises: porting applications to virtualized environments, upgrading existing environments, standardizing processes and services, and integrating services into emerging environments.

To ensure our solutions remain cutting edge, Vision’s Pro Services researches new technologies, providing innovations, business performance, efficiency, or effectiveness gains.

  • System Development Life Cycle (SDLC) Support Service (Design, Build, Test, Integration and Sustainment)
  • Network and IT Systems including Mobility, Wireless/Carrier, and DAS/Cellular Integration
  • Data Center Design, Implementation, and Consolidation
  • Structured Wiring and Cable Plant
  • Cloud, System/Server, Data Virtualization
  • Unified Communications (VoIP and VTC)
  • Storage/Database Design and Architectures
  • System/Software Upgrades, Test, and Integration
  • Reduce Technology Footprint, Utility Expense